Here is how I handled the flooding as a first-time homeowner.
As a new homeowner, I’m learning to expect the unexpected. And I really did not expect to have a flooded basement due to a water main break or pipes freezing. It was an overwhelming experience. I believe the issue started somewhere between Thursday evening to early Saturday morning. On Friday night, the heaters weren’t blowing as much heat as usual, and then I smelled the furnace. I just assumed the vent needed to be changed.
I woke up early Saturday morning and took my kids to get breakfast. It was cold. I wanted to go and come back. When I pulled out of the driveway, I didn’t notice anything unusual except a truck and a lot of water. When I came back, the tire of that same truck was stuck in a hole. I was surprised and relieved at the same time because the hole was near the driveway. If I had driven in that direction, my tiny little car would have fallen in the hole (Glory to God!).
I did not think anything about flooding in my basement until I went downstairs to wash clothes. I opened the basement door, went down a few stairs, and realized my entire basement flooded. Immediately I called DBR Plumbing, and the technician came right away to help.
I called my insurance company Liberty Mutual, and the agent was helpful as well. I contacted National Grid, and a technician came to inspect. I contacted the water department and other departments in the city, but no one helped with the issue. Additionally, I contacted the Red Cross as I was advised, and did not get any help from them as well.
The water heater, furnace, washer and dryer were all submerged in the water. The plumbing company and the National Grid technician confirmed that we needed to stay in a hotel. It was too cold to stay in the house. Thankfully, I had enough in my savings to stay in a hotel for the weekend.
We spent the following two weeks staying in hotels and a suite until the basement was cleaned and the furnace and water heater got installed.
As stated, the overall experience was overwhelming for sure, but it all worked out in the end. We are finally back in our home with hot water, heat, and clean clothes.
The basement was cleaned by Paul Davis.
Here is a before and an after video.
The water heater was purchased at Home Depot
The furnace was installed by Heat and Cool Solutions LLC.